Solving the Infusion Staffing Puzzle: Inova's Journey to Fair, Flexible Scheduling

Inova’s infusion centers were facing increasing staffing complexity driven by expanded operating hours, long-standing scheduling preferences, and evolving constraints across the system. Building fair, demand-aligned schedules required significant manual trial and error—until the team adopted iQueue for Infusion Centers’ Workforce Optimization to streamline and standardize the process.

In this session, presenters will share how Inova used data-backed shift recommendations to:

• Build and refine shift structures that support new 10-hour operating days
• Align staffing with actual patient volume peaks and predictable daily demand
• Improve fairness, transparency, and schedule consistency across the team

They’ll also highlight system-level outcomes achieved through the broader iQueue partnership, including reductions in infusion wait times, increased completed volume, and improved ability to match coverage to real-time demand.

This session offers a clear look at how technology is transforming infusion staffing at Inova—making scheduling faster, more sustainable, and more equitable while supporting a more efficient and higher-performing infusion system.