Intelligent Operations in Action: Elevating Infusion Operations with Workforce Intelligence

Infusion centers are the beating heart of modern cancer care—yet many still operate on legacy, chair-based scheduling models that buckle under the daily realities of unpredictable patient arrivals, pharmacy delays, and fluctuating staffing levels. The result: long waits, bottlenecked workflows, staff burnout, and patients stuck in limbo. As patient demand continues to climb and workforce capacity remains tight, “working harder” is no longer enough.

Forward-thinking health systems are replacing static templates with intelligent, data-driven scheduling that aligns resources in real time to each center’s unique operational fingerprint. Powered by sophisticated mathematical modeling and AI, this workforce-centric approach transforms how infusion centers balance patient care, staff well-being, and financial performance.

In this keynote, Mohan Giridharadas and Ashley Joseph will draw on insights from 800+ infusion centers and 16,000 chairs to show how leading organizations are:

• Unlocking hidden capacity with pooled, duration-based scheduling personalized to each site’s needs.
  
• Leveling the workload by forecasting and redistributing demand to prevent midday gridlock.
  
• Boosting staff satisfaction and retention through balanced patient assignments and guaranteed break coverage.
  
• Recovering lost revenue by reducing overtime, preventing new patient leakage, and eliminating avoidable delays.
  
• Strengthening the infusion ecosystem with forward-looking coordination between nursing, pharmacy, and scheduling.
  

Think of it as “air traffic control” for infusion centers—a proven operating model that is resilient to shocks, tailored to reality, and capable of delivering measurable ROI. This session provides an evidence-based blueprint for building operational excellence that elevates both patient experience and workforce sustainability.