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Transform Webinar

Intelligent Operations in Action: Elevating Infusion Operations with Workforce Intelligence

Speakers

Ashley Joseph, MBA
Ashley Joseph
Senior Vice President of Client Services, iQueue for Infusion Centers, LeanTaaS
Mohan Giridharadas_LeanTaaS
Mohan Giridharadas
Founder and Chief Executive Officer, LeanTaaS

Summary

Infusion centers are the beating heart of modern cancer care—yet many still operate on legacy, chair-based scheduling models that buckle under the daily realities of unpredictable patient arrivals, pharmacy delays, and fluctuating staffing levels. The result: long waits, bottlenecked workflows, staff burnout, and patients stuck in limbo. As patient demand continues to climb and workforce capacity remains tight, “working harder” is no longer enough.

Forward-thinking health systems are replacing static templates with intelligent, data-driven scheduling that aligns resources in real time to each center’s unique operational fingerprint. Powered by sophisticated mathematical modeling and AI, this workforce-centric approach transforms how infusion centers balance patient care, staff well-being, and financial performance.

In this keynote, Mohan Giridharadas and Ashley Joseph will draw on insights from 800+ infusion centers and 16,000 chairs to show how leading organizations are:

  • Unlocking hidden capacity with pooled, duration-based scheduling personalized to each site’s needs.
  • Leveling the workload by forecasting and redistributing demand to prevent midday gridlock.
  • Boosting staff satisfaction and retention through balanced patient assignments and guaranteed break coverage.
  • Recovering lost revenue by reducing overtime, preventing new patient leakage, and eliminating avoidable delays.
  • Strengthening the infusion ecosystem with forward-looking coordination between nursing, pharmacy, and scheduling.

Think of it as “air traffic control” for infusion centers—a proven operating model that is resilient to shocks, tailored to reality, and capable of delivering measurable ROI. This session provides an evidence-based blueprint for building operational excellence that elevates both patient experience and workforce sustainability.

Related resources

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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