From Fragmentation to Systemness: MultiCare’s Playbook for Unifying 13 Hospitals and Completing 3,200 More Cases in One Year

When surgical operations span 13 hospitals, fragmentation shows up everywhere—misaligned metrics, disconnected scheduling, and case volumes that don’t match capacity. At MultiCare Health System, perioperative leaders didn’t just fix these issues locally, they built a playbook to solve them system-wide.

In this session, learn how MultiCare created operational alignment that delivered measurable results, including a 25% increase in staffed room utilization and 3,200 additional cases completed in one year, all without adding new ORs.

You’ll hear how they:

• Standardized governance, KPIs, and workflows to reduce variation
  
• Defined shared access principles across roles and facilities
  
• Matched case volume to site-level capacity to reduce over/under-utilization
  
• Used real-time data and AI to uncover and reallocate hidden OR time
  

Walk away with practical strategies for turning alignment into impact and a clearer path to scalable OR performance.