From Backlog to Booked: Accelerating Case Velocity

Ken Takenaka, Director of Operations at Orthopedic + Fracture Specialists in Portland, Oregon, opens the session by detailing his practice’s implementation of iQueue for Surgical Clinics to overcome challenges in surgical scheduling and coordination. His presentation is moderated by Ashvin Dewan, MD, Surgeon Advisor at LeanTaaS.

Following Ken, Matthew K. Tsuei, MD, FACS, President, Central Carolina Surgery, A Duke Health Practice and Former Chair of the iQueue Committee at Cone Health, shares how Cone Health’s five-hospital system revolutionized operating room scheduling through technological innovation with the Real Time View mobile application.

Key Takeaways

From Ken Takenaka’s Presentation:

• Significant Efficiency Gains: Reduced scheduling time and increased lead time for better preparation.
• Increased Staff Productivity: Same team now handles more cases without additional headcount.
• Revenue Recovery Opportunities: Identified recoverable revenue from stalled cases through targeted follow-up.

From Dr. Matthew K. Tsuei’s Presentation:

• From Manual to Digital Workflow: Transformed from paper systems to a real-time digital platform.
• Real-time Notifications Drive Efficiency: Mobile app streamlines communication for all stakeholders.
• Improved Governance and Satisfaction: Data-driven approach enhanced block utilization and surgeon buy-in.