The Formula for Operational Excellence: Elevating Infusion Operations with Workforce Intelligence

Infusion centers are at the frontlines of modern cancer care—yet most operate under outdated scheduling models that cannot withstand the unpredictability of daily patient volumes, pharmacy delays, and workforce variability. The result is all too familiar: long wait times, frustrated staff, and patients in limbo. As demand grows and staffing remains constrained, simply working harder is no longer sustainable. Leading health systems are shifting from static, chair-based scheduling to intelligent, data-driven optimization strategies that balance patient care with operational resilience.

In this keynote session, Mohan Giridharadas, Founder and CEO of LeanTaaS, and Ashley Joseph, Head of Infusion at LeanTaaS, reveal how a workforce-centric approach to infusion scheduling—powered by sophisticated mathematical modeling and AI—is transforming outcomes at scale. Drawing on data from over 800 infusion centers and 16,000 chairs, attendees will explore how top-performing centers are:

• Unlocking hidden capacity by leveraging duration-based, pooled scheduling templates personalized to each center’s operational fingerprint
  
• Flattening the peak by forecasting and redistributing demand to reduce midday gridlock and maintain safety
  
• Improving staff satisfaction and retention by ensuring balanced patient assignments and guaranteed break coverage
  
• Recovering revenue by eliminating overtime, preventing new patient leakage, and avoiding delays from avoidable bottlenecks
  
• Strengthening the infusion ecosystem with forward-looking insights that span pharmacy coordination, nursing flexibility, and real-time adjustments

With the equivalent of “air traffic control for infusion centers,” iQueue enables health systems to replace cardboard-roof scheduling with a Ferrari-grade operating model—resilient to shocks, tailored to reality, and proven to drive measurable ROI. This session offers an evidence-based blueprint for health systems to achieve infusion excellence—no matter the storm.