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The Formula for Operational Excellence: Elevating Infusion Operations with Workforce Intelligence

Speakers

Mohan Giridharadas_LeanTaaS
Mohan Giridharadas
Founder and Chief Executive Officer, LeanTaaS
Ashley Joseph, MBA
Ashley Joseph
Senior Vice President of Client Services, iQueue for Infusion Centers, LeanTaaS

Summary

Infusion centers are at the frontlines of modern cancer care—yet most operate under outdated scheduling models that cannot withstand the unpredictability of daily patient volumes, pharmacy delays, and workforce variability. The result is all too familiar: long wait times, frustrated staff, and patients in limbo. As demand grows and staffing remains constrained, simply working harder is no longer sustainable. Leading health systems are shifting from static, chair-based scheduling to intelligent, data-driven optimization strategies that balance patient care with operational resilience.

In this keynote session, Mohan Giridharadas, Founder and CEO of LeanTaaS, and Ashley Joseph, Head of Infusion at LeanTaaS, reveal how a workforce-centric approach to infusion scheduling—powered by sophisticated mathematical modeling and AI—is transforming outcomes at scale. Drawing on data from over 800 infusion centers and 16,000 chairs, attendees will explore how top-performing centers are:

  • Unlocking hidden capacity by leveraging duration-based, pooled scheduling templates personalized to each center’s operational fingerprint
  • Flattening the peak by forecasting and redistributing demand to reduce midday gridlock and maintain safety
  • Improving staff satisfaction and retention by ensuring balanced patient assignments and guaranteed break coverage
  • Recovering revenue by eliminating overtime, preventing new patient leakage, and avoiding delays from avoidable bottlenecks
  • Strengthening the infusion ecosystem with forward-looking insights that span pharmacy coordination, nursing flexibility, and real-time adjustments

With the equivalent of “air traffic control for infusion centers,” iQueue enables health systems to replace cardboard-roof scheduling with a Ferrari-grade operating model—resilient to shocks, tailored to reality, and proven to drive measurable ROI. This session offers an evidence-based blueprint for health systems to achieve infusion excellence—no matter the storm.

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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