Leadership at Mays Cancer Center made the decision to deploy LeanTaaS’ iQueue for Infusion Centers to optimize their infusion workload throughout the day, provide visibility into overall scheduling decisions, and identify operational detractors. As a result of this transparency, the center’s chair wait time decreased by 33% despite seeing a 25% increase in volume. Patients are now being roomed within 6 minutes of check-in, a historic low for the cancer center.
In partnership with their dedicated iQueue customer success team, Mays Cancer Center’s leadership also conducted an operational analysis, specifically examining chair utilization across departments. They discovered times of unused chair capacity despite patients waiting, and extended wait times for lab results and walk-in appointments. By mapping patient journeys and locating bottlenecks, they identified clear opportunities for improvement. For example, patients often waited in chairs for lab results when freeing up the chair quicker would allow intake of the next patient. Additionally, adjusting walk-in lab scheduling allowed for steadier patient flow. Through refinements focused on optimizing chair use and timing, the team increased chair usage effectiveness and reduced average patient wait times, improving the overall experience. Their analysis powered by iQueue’s data and process improvement approach serves as a model for positively impacting efficiency across their system.
