Medical Oncology Hematology Consultants (MOHC) operates two infusion centers in Newark and Middletown, Delaware, with 52 total chairs serving oncology patients. Following an unexpected EHR system outage that threatened scheduling operations, MOHC partnered with LeanTaaS to maintain treatment continuity, support 2,500+ appointments, and navigate a full EHR transition.
52 chairs
2 sites/centers
athenaIDX EHR
Private practice
Medical Oncology Hematology Consultants (MOHC) experienced an unexpected outage of its legacy EHR and scheduling system, leaving schedulers without access to the tools needed to effectively schedule infusion appointments. With oncology patients requiring ongoing treatment and no timeline for system restoration, creating tools and a process to support scheduling continuity became an immediate priority.
The challenge intensified when MOHC determined it would need to transition to a new EHR platform, athenaIDX, rather than restore the existing system. The organization needed a solution that could support day-to-day scheduling operations, preserve patient access to care, and provide stability throughout a multi-month EHR transition.
MOHC leveraged iQueue for Infusion Centers and partnered closely with the LeanTaaS team to maintain operations throughout the unexpected EHR system outage and subsequent transition. Within the first few days of the outage, LeanTaaS implemented a secure manual scheduling workflow that enabled MOHC to continue managing patient appointments despite the loss of its practice management system.
Over the next five months, LeanTaaS worked alongside MOHC leadership and scheduling teams to support more than 2,500 infusion appointments. This close partnership helped ensure continuity of care during the EHR outage across both infusion centers and balance patient volume throughout the day, preventing increased patient wait times or decreased chair utilization.
As MOHC transitioned to athenaIDX, LeanTaaS coordinated interface development and testing to ensure a smooth implementation. Once the new integration was live, MOHC was able to transition from the manual scheduling workflow back to iQueue's automated scheduling and optimization capabilities, reinforcing the platform's role in supporting efficient infusion center operations and demonstrating the value of a trusted partnership during organizational change.
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