Texas Oncology is a community-based private practice that operates more than 300 locations across Texas. Texas Oncology San Antonio Medical Center, a 50-chair facility that sees over 100 patients each day, partnered with LeanTaaS to address rising infusion demand within a traditional 8-hour operating model.
50 chairs
1 sites/centers
athenaIDX EHR
Community, Private practice
Texas Oncology San Antonio Medical Center was managing rising infusion volumes and staffing needs within a traditional 8-hour workday. Leadership wanted to increase throughput and operational efficiency without hiring additional nurses, but the existing schedule structure limited capacity. Patients were consistently arriving to the infusion room late, creating bottlenecks that frustrated both staff and patients. The opportunity was to evaluate whether a new operating model could absorb demand, improve flow, and better align nurse schedules with patient needs.
San Antonio Medical Center used a custom analysis from LeanTaaS to model capacity and shift optimization scenarios. LeanTaaS compared options that extended operating hours while keeping nursing headcount flat, removed select operational constraints to estimate maximum capacity, and modeled increased staffing scenarios. Using historical volume data and what-if modeling, the team evaluated a move from 8-hour days to 10-hour shift blocks and a 4-day nurse workweek. The analysis helped address concerns of staff fatigue by showing how the new model could improve work-life balance while increasing throughput. The site transitioned the nursing team to the new schedule, improving flow from a chronically behind infusion room to one seeing patients on time, and sometimes early.
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