OhioHealth is a family of not-for-profit hospitals and healthcare facilities in Central Ohio. Serving patients since 1892, Riverside Methodist Hospital in Columbus, Ohio, is a 1,059-bed teaching institution and the largest hospital in the OhioHealth system. The flagship hospital shares the OhioHealth mission “to improve the health of those we serve”. It is recognized locally, regionally, and nationally for quality healthcare and consistently ranked one of the nation’s best hospitals.
OhioHealth Riverside Methodist Hospital wanted to increase access to the operating room (OR) and accountability for allocated block time. Its Surgical Services leadership team had this focus on operating metrics such as volume, utilization, and growth with surgeon satisfaction. The OhioHealth Riverside Methodist Hospital leadership team perceived there to be significant operating capacity and unused block time, but had little insight into exactly where the opportunities to utilize these resources existed. Furthermore, previous block management approaches, based on broken metrics like block utilization, made it challenging to hold surgeons accountable for unused block time. To drive the right outcomes at OhioHealth Riverside Methodist Hospital, the leadership team knew they needed a solution with embedded predictive and prescriptive analytics that would help transform core operational processes.
The Surgical Services leadership team partnered with LeanTaaS to implement iQueue for Operating Rooms at OhioHealth Riverside Methodist Hospital. iQueue’s Exchange and Collect modules helped transform traditional business operations to drive increased access and enhance accountability for the use of allocated block time.
The Exchange module identified and exposed the inventory of open time to OhioHealth Riverside Methodist Hospital surgeons and their clinic schedulers. Based on historical booking patterns, Exchange was able to identify surgeons who had not booked cases into their block and proactively remind them to release potential unused time. After inventory was exposed, the “OpenTable” feature allowed for immediate access to available operating time for surgeons who did not have allocated block time or needed additional operating time.
The Collect module provided the Surgical Services leadership team with a surgeon-centric metric to evaluate the performance of all block owners, by mining patterns of OR usage by block owner and identifying portions of time that could truly be repurposed or “collectable”. The module allowed the leadership team to repurpose unused block time without impacting surgeons’ existing case volume at OhioHealth Riverside Methodist Hospital.
Several months after deploying iQueue, OhioHealth Riverside Methodist Hospital reported increased capacity, access, and accountability in the OR.