LeanTaaS logo - Home

Success Stories

Upstate University Hospital logo
SUNY Upstate Medical University Increased Weekly OR Case Volume by 3.4%


Syracuse, New York-based SUNY Upstate Medical University, the only academic medical center in Central New York, focuses on improving the health of the community through education, biomedical research, and healthcare. As the region’s largest employer with almost 10,000 employees, SUNY Upstate Medical University serves 1.8 million people stretching north to Canada and south to Pennsylvania and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children’s Hospital, and numerous satellite sites. 

A key challenge for SUNY Upstate Medical University was standardizing data and best practices across its many facilities and employees. In the surgical space in particular, the system also struggled to meet high demand from surgeons for operating room time, despite underperforming in utilization rates. SUNY Upstate Medical University needed to maintain a “single source of truth” to provide visibility and accountability to stakeholders, and thus drive effective, unified action toward more efficient use of ORs. 

SUNY Upstate Medical University’s goal in deploying iQueue for Operating Rooms across its University Hospital and at the Community Campus was to improve OR efficiency by increasing surgeon accountability for allocated time and adding transparency through data-driven performance metrics that removed ambiguity. A major focus was also to adopt a new framework for measuring OR utilization centered on collectable time — segments of time in which a case could have been scheduled but was not – and enhancing surgeons’ ability to access it when needed. 

By offering standardized and actionable OR data to surgeons and other stakeholders, SUNY Upstate Medical University created significant results in just the first quarter after launch. 

Key Takeaways


Recognize why standardization and a “single source of truth” is critical to a health system’s operational efficiency


Understand how data analytics highlight actionable areas to improve OR access


Strategize a data-driven approach that empowers higher operational performance


3.4% increase in weekly volume of cases
2% and 1% increase in prime time and staffed room utilization respectively
A 10-day increase in “release proactivity” organization wide 

Related resources

Operating Rooms
Children’s Nebraska Achieved 12% Overall Increase in Volume
Wakemed Health and Hospitals
Operating Rooms
WakeMed Health & Hospitals Added 21% More Case Minutes in Cath and EP Labs
Operating Rooms
OhioHealth Increased Case Length Accuracy by 20%
Operating Rooms
OrthoNebraska Decreased Abandoned Block Hours by 61% and Increased Room Utilization by 5%
Operating Rooms
Shannon Medical Center Increased Block Utilization by 14%
Operating Rooms
Gundersen Health System Increased Prime Time Utilization by 8% and Prime Time Robot Utilization by 14%
Operating Rooms
Hartford HealthCare Increased Staffed Room Utilization by 5%
Mt. Nittany logo
Operating Rooms
Mt. Nittany Medical Center Improves Efficiency and Optimizes PAT Workflow via Electronic Case Scheduling
Baptist Health logo
Operating Rooms
Baptist Medical Center South Increased OR Block Utilization by 11%
Operating Rooms
The University of Kansas Health System Increased Volume by 8% Despite a 7% Decrease in Available Capacity

Download the full iQueue for Operating Rooms case study booklet

Ready to get started?

Take the first step towards unlocking hospital capacity, generating ROI, and increasing patient access.