How St. Mary’s Medical Center Rebalanced Infusion Scheduling and Increased Nurse Productivity with iQueue in 7 Weeks
St. Mary’s Medical Center has delivered comprehensive care to patients in western Colorado and eastern Utah for over a century, and St. Mary’s Cancer Center maintains an especially high standard of care. Infusion scheduling and capacity challenges, however, were consistently disrupting the quality experience that St. Mary Medical Center strove to provide to both patients […]
KLAS Research Insight: Characteristics of an Infusion Center Technology Partner with a 92.5 Satisfaction Score
Resource constraints, variable patient demand, and an ongoing workforce shortage make it difficult for infusion centers to effectively manage their operations. This can lead to unpredictable workloads and appointment schedules, in which chairs and nurses may be both under- and overutilized each day. Infusion center leaders must adopt effective technology solutions to help optimize scheduling […]
Insights from Cone Health: Oncology Pharmacy Challenges and Why Technology Solutions are Needed
One of the largest cost centers for infusion centers, as well as one of the highest revenue drivers, pharmacy is a critical contributor to financial solvency, particularly for oncology or infusion medications. Supporting efficient utilization of pharmacy resources is also key to maintaining balanced infusion schedules each day and avoiding the operational bottlenecks that entail […]
Linked Arrivals: Leveraging Data to Increase Infusion On-Time Arrivals
How NewYork-Presbyterian Brooklyn Methodist Hospital Ambulatory Infusion Center Leveraged iQueue Data To Grow Into a New Space and Serve 28% More Patients
Park Slope-based Brooklyn Methodist Hospital (Methodist) Ambulatory Infusion Center is newly integrated within the NewYork-Presbyterian system. In 2021, to expand its footprint of quality patient care in the community, Methodist opened a new 35-chair infusion center to supplement its original 16-chair site. Leaders and staff had to rapidly redefine success in a much larger space, […]
Leveraging KU Cancer Center Lean Management System to Deploy iQueue for Infusion Centers to Alleviate Pain Points 80% Faster
The University of Kansas Cancer Center (KU Cancer Center) is a National Cancer Institute-designated comprehensive cancer center providing infusion services to 13,000 patients annually at six locations. KU Cancer Center adopted a lean methodology in 2015 and maintains this approach to continually expand its scope and quality toward full cancer center optimization. In 2019, the […]
Collaboration Between Pharmacy and Infusion Yields Best Practices, Higher Patient Volumes at Smilow Cancer Center at Yale New Haven Health
Yale Cancer Center, a leader in cancer care and research as well as education, is dedicated to delivering the transformative scientific discoveries and care innovations of Smilow Cancer Hospital and Yale University, all toward a cancer-free world. The original eight Smilow Care centers opened in Connecticut have since expanded to 15 sites statewide and beyond. […]
How Fred Hutchinson “Fred Hutch” Cancer Center Used Predictive Analytics to Save Up to 4 Hours Daily on Assignment Scheduling
The capacity constraints and safety concerns caused by the COVID-19 pandemic forced infusion centers to re-examine their approach to operational and staffing challenges, and leverage cost-effective technology to solve them. In doing so many centers discovered long-term solutions that level-loaded schedules to accommodate higher patient volumes safely while streamlining the processes of scheduling appointments and […]
How Nebraska Medicine Kept Infusion Center Wait Times Under 10 Minutes While Growing Volume
The Nebraska Medicine Buffett Cancer Center opened an 8-story clinical facility in 2017, comprising 39 infusion rooms among many other treatment areas for cancer patients. The new center needed to optimize its large capacity to accommodate its many patients. The facility’s operational challenges included scheduling templates that did not easily accommodate add-on patients, heavy patient […]
Nurses Deserve More Autonomy: Use Better Math to Optimize Staffing at Infusion Centers
Many infusion centers currently assign nurses to patients using a “push” system, where the day’s schedules are grouped with designated nurses before the day begins. While this gives the perception that each nurse has a relatively short and manageable queue of patients, it also creates unavoidable bottlenecks when a single patient arrives late or appointments […]