How UCSD Moores Cancer Center Unlocked Capacity by Reducing their No-Show Rate by up to 50%
University of California San Diego (UCSD) Moores Cancer Center accommodates 80,000 annual outpatient visits and has a mission to provide quality comprehensive cancer care. Despite an already-large capacity and facility expansion, the cancer center grappled with very high no-show rates for patients that led to much of that capacity going unused. Bottlenecked scheduling and long […]
How SSM Health Used AI to Navigate Operational Shockwaves with Agility and Achieve an 18% Increase in Patient Volumes
The St. Louis-headquartered SSM Health faced several challenges in its six infusion sites, including unpredictable patient volumes caused by waves of COVID-19 and with major construction that constrained daily operations. The infusion centers, part of SSM Health Cancer Center, also struggled with extremely busy morning rushes followed by slow afternoons that left chairs unused and […]
An AI Leader at Novant Health Discusses Embracing the New Frontier in Healthcare
AI is the new frontier in healthcare. To succeed in a data-filled world, healthcare leaders must embrace AI-based solutions rather than relying on manual processes or restricted by the mediocrity of current technologies. AI’s ability to wade through large data sets is leading to quicker discoveries, reduced clinical errors, and improved provider and patient experience. […]
How Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%
Vanderbilt-Ingram Cancer Center (VICC) had the desire to expand patient capacity in its infusion centers, but seemingly lacked the resources to do so. VICC experienced common operational pain points such as consistently high infusion patient wait times, up to two hours and often longer, especially at the midday peak between 10:00 AM-2:00 PM each day. […]
Leading the healthcare AI revolution: a letter from the LeanTaaS CEO
When I was growing up in India, my family installed a landline in our home. The lead time between starting the process and installing the phone was four years. We were the fortunate ones, as many of our friends waited even longer. Due to this lengthy lead time, many households in India never installed landlines […]
3 key change management lessons from deploying AI technology to optimize cancer centers
At the Transform Virtual Hospital Operations Summit in December 2022, Andrew Graham DNP, RN, PCCN-K, Director – Outpatient Oncology and Infusion, NewYork-Presbyterian Brooklyn Methodist Hospital, and Adam Neiberger, MPH, Quality & Performance Improvement Manager, University of Kansas Cancer Center, each discussed their organization’s deployment of Queue for Infusion Centers to achieve cancer center optimization. When AI […]
Transform Spotlight: How St. Mary’s Medical Center rebalanced infusion scheduling and increased nurse productivity with iQueue in 7 weeks
At LeanTaaS’ fourth biannual Transform Virtual Hospital Operations Summit, oncology and infusion leaders from St. Mary’s Medical Center (part of SCL Health, now Intermountain Health) discussed their facility’s issues with patient capacity and scheduling, and how they deployed technology to delay a costly remodel project and provide a relaxed and positive experience for patients and […]
What was the state of cancer center operations in 2022? 3 key findings from a new survey by LeanTaaS and ACCC
In mid-2022, capacity management expert LeanTaaS jointly conducted a survey with the Association of Community Cancer Centers (ACCC) to capture data and insights from cancer center nursing directors and operational leaders from across the country, to better understand current challenges in cancer center operations and how AI-based technology can help. Nearly 100 cancer center leaders […]
Top 7 reasons to co-implement iQueue for Infusion Centers alongside a new EHR
Transitioning to a new EHR is a challenging and lengthy process for a healthcare system. Given the scope of this undertaking and the high cost of a new EHR purchase, healthcare organizations typically make this investment for essential reasons and with express goals. These could involve simplifying existing technical infrastructure by combining multiple platforms, improving […]
How AI technology supports marginal thinking for optimized infusion scheduling
The following article on optimized infusion scheduling was originally published on Becker’s Hospital Review. Facing frequent reductions in resources and staffing, combined with the increasing needs of their patient population, infusion centers must grow their patient volumes despite limitations and make the best use of what they do have. However, scheduling challenges quickly arise as […]