Linked Arrivals: Leveraging Data to Increase Infusion On-Time Arrivals
How NewYork-Presbyterian Brooklyn Methodist Hospital Ambulatory Infusion Center Leveraged iQueue Data To Grow Into a New Space and Serve 28% More Patients
Park Slope-based Brooklyn Methodist Hospital (Methodist) Ambulatory Infusion Center is newly integrated within the NewYork-Presbyterian system. In 2021, to expand its footprint of quality patient care in the community, Methodist opened a new 35-chair infusion center to supplement its original 16-chair site. Leaders and staff had to rapidly redefine success in a much larger space, […]
Leveraging KU Cancer Center Lean Management System to Deploy iQueue for Infusion Centers to Alleviate Pain Points 80% Faster
The University of Kansas Cancer Center (KU Cancer Center) is a National Cancer Institute-designated comprehensive cancer center providing infusion services to 13,000 patients annually at six locations. KU Cancer Center adopted a lean methodology in 2015 and maintains this approach to continually expand its scope and quality toward full cancer center optimization. In 2019, the […]
Collaboration Between Pharmacy and Infusion Yields Best Practices, Higher Patient Volumes at Smilow Cancer Center at Yale New Haven Health
Yale Cancer Center, a leader in cancer care and research as well as education, is dedicated to delivering the transformative scientific discoveries and care innovations of Smilow Cancer Hospital and Yale University, all toward a cancer-free world. The original eight Smilow Care centers opened in Connecticut have since expanded to 15 sites statewide and beyond. […]
How Fred Hutchinson “Fred Hutch” Cancer Center Used Predictive Analytics to Save Up to 4 Hours Daily on Assignment Scheduling
The capacity constraints and safety concerns caused by the COVID-19 pandemic forced infusion centers to re-examine their approach to operational and staffing challenges, and leverage cost-effective technology to solve them. In doing so many centers discovered long-term solutions that level-loaded schedules to accommodate higher patient volumes safely while streamlining the processes of scheduling appointments and […]
How Nebraska Medicine Kept Infusion Center Wait Times Under 10 Minutes While Growing Volume
The Nebraska Medicine Buffett Cancer Center opened an 8-story clinical facility in 2017, comprising 39 infusion rooms among many other treatment areas for cancer patients. The new center needed to optimize its large capacity to accommodate its many patients. The facility’s operational challenges included scheduling templates that did not easily accommodate add-on patients, heavy patient […]
Novant Health’s Insights on Why Digital Transformation is a Requirement For Hospitals to Stay Competitive
When Novant Health closed its doors during the COVID-19 pandemic, they began performing over 20,000 virtual visits per day. The $8-billion health system, comprising 18 medical centers serving North and South Carolina, quickly recognized that embracing digital health is a necessity for engaging with today’s patients and improving access to care. Novant Health’s overall digital […]
Nurses Deserve More Autonomy: Use Better Math to Optimize Staffing at Infusion Centers
Many infusion centers currently assign nurses to patients using a “push” system, where the day’s schedules are grouped with designated nurses before the day begins. While this gives the perception that each nurse has a relatively short and manageable queue of patients, it also creates unavoidable bottlenecks when a single patient arrives late or appointments […]
How UCSD Moores Cancer Center Unlocked Capacity by Reducing their No-Show Rate by up to 50%
University of California San Diego (UCSD) Moores Cancer Center accommodates 80,000 annual outpatient visits and has a mission to provide quality comprehensive cancer care. Despite an already-large capacity and facility expansion, the cancer center grappled with very high no-show rates for patients that led to much of that capacity going unused. Bottlenecked scheduling and long […]
Using Technology to Address the Healthcare Workforce Shortage in Hospitals
Healthcare workforce shortages were a long-running challenge for nurse leaders, surgical and anesthesia chairs, and administrators even before the COVID-19 pandemic. The downstream effects of pandemic exacerbated these shortages and made staffing even more unpredictable, an issue which still continues for many health systems today. To address this, health systems must find low-cost ways to […]