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Novant Health’s Insights on Why Digital Transformation is a Requirement For Hospitals to Stay Competitive


Angela Yochem
Angela Yochem
Executive Vice President & Chief Transformation and Digital Officer, Novant Health
Sanjeev Agrawal (NEW)
Sanjeev Agrawal
President & Chief Operating Officer, LeanTaaS


When Novant Health closed its doors during the COVID-19 pandemic, they began performing over 20,000 virtual visits per day. The $8-billion health system, comprising 18 medical centers serving North and South Carolina, quickly recognized that embracing digital health is a necessity for engaging with today’s patients and improving access to care. Novant Health’s overall digital transformation strategy was the reason for this swift ability to provide virtual care when patients needed it most.

Novant Health takes an approach of innovation and flexibility to deploy technology solutions needed by its workforce and its patients. In leveraging partnerships with third party technology partners, such as LeanTaaS, inviting engagement from internal IT teams, communicating with stakeholders, and being willing to stay nimble when adopting new transformational projects, Novant Health has been able to provide the solutions to benefit its workforce and patients alike. These have included empowering infusion and surgical staff using LeanTaaS’ iQueue solutions to maximize capacity in their respective areas.

In this session, Novant’s Chief Transformation and Digital Officer and LeanTaaS’ Chief Operating Officer discuss the system’s journey and current approach to digital innovation, ways to think creatively about innovation opportunities, and why Novant’s embrace of digital health has been essential to providing the best virtual and physical care. Join to learn about one major health system’s digital transformation success during a critical time.


4% increase in case volume
Cleared entire surgical backlog, which had accumulated over 75-90 days, in just 90 days
41% reduction in the average infusion wait time
10% decrease in the average drug wait time
It wasn’t a surprise that [LeanTaaS] stepped up and helped us with automating the refilling of those ORs. We were up and running and those ORs were full right away, which was a tremendous gift.
Angela Yochem
Executive Vice President & Chief Transformation and Digital Officer, Novant Health

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