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How Kelsey-Seybold Cancer Center Grew Patient Volume By 33% While Planning for Major Site Expansion


Hilary Chandler, MSN, RN, OCN, CRNI
Hilary Chandler, MSN, RN, OCN, CRNI
Nurse Manager - Cancer Services Kelsey-Seybold Cancer Center


Part of the Kelsey-Seybold Clinic, the Kelsey-Seybold Cancer Center has high standards for care and a large, diverse, and growing patient population. The 50-chair infusion center housed at the Spring location had to adapt nurse and appointment schedules to grow capacity accordingly. With manual, spreadsheet-based schedules that led to long patient wait times and missed breaks for nurses, the center needed to better utilize available chairs and morning and evening appointments, as well as a clear, data-driven way to justify a significant operational expansion.

To drive infusion scheduling optimization, The Kelsey-Seybold Cancer Center adopted LeanTaaS’ AI-powered solution iQueue for Infusion Centers to optimize infusion scheduling. iQueue supported a scheduling template built on historic data that forecasted future appointment volumes, so that nurse leadership could easily produce flexible, level-loaded schedules that best used the capacity available. Information from iQueue also empowered them to make strategic decisions with minimal back-and-forth.

In this session, Kelsey-Seybold Cancer Center’s Nurse Manager of Cancer Services discusses how the center leveraged iQueue to absorb patient volume growth by successfully level-loading schedules and fully using operating hours, adding nurses and hours only when they were necessary and would have worthwhile impact. Learn how Kelsey-Seybold Cancer Center continued to provide the exceptional patient experience they prioritized, as patient wait times were reduced even as volumes grew. 

Viewers of this webinar will be able to: 

  • Explain why solving the math underlying efficient infusion scheduling supports better nurse and patient experience
  • Understand why access to clear, relevant data supports effective infusion center optimization 
  • Identify technology that delivers the tools infusion center leaders need to capture existing capacity and maximize the use of time and resources


33% increase in patient volumes
31% increase in chair utilization
33% reduction in patient wait times
Providing forward-looking tools and retrospective metrics is fundamental for data-driven decision making. Not only is iQueue a useful tool in making...decisions, but also in the day-to-day scheduling. Our medical assistants and nurses…seamlessly use the tool, they’ve integrated it into their daily workflows, and it’s streamlined their day-to-day, and made them much more effective in their roles.
Hilary Chandler, MSN, RN, OCN, CRNI
Nurse Manager Cancer Services, Kelsey-Seybold Cancer Center

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