Memorial Sloan Kettering Cancer Center (MSKCC) — the world’s oldest and largest private cancer center — has devoted more than 130 years to exceptional patient care, innovative research, and outstanding educational programs. Today, Memorial Sloan Kettering Cancer Center is one of 71 National Cancer Institute–Designated Comprehensive Cancer Centers.
393 chairs
12 centers
Epic EHR
NCI / NCCN designation
Academic Medical Center
Northeastern US
Improving patient wait times for infusion treatments is of paramount importance for Memorial Sloan Kettering Cancer Center. Over the course of the past decade, Memorial Sloan Kettering Cancer Center engaged with various consulting firms and process improvement experts, as well as their internal team of industrial engineers and analysts, in an attempt to design interactive tools that would help them better predict and plan for the extreme variability in operational workflows of their high volume infusion units, which are distributed in New York City and the surrounding suburban areas. Most of these efforts yielded small and unsustainable improvement without offering Memorial Sloan Kettering Cancer Center what it needed most: a predictive tool or simulation model that could be used for planning volume, visit distribution, and resource utilization for their infusion units.
Memorial Sloan Kettering Cancer Center leaders tested iQueue for Infusion Centers at its 13-chair Gynecologic Oncology Infusion unit in midtown Manhattan with the goal of optimizing their templates, providing daily management guidance about what to expect each day, understanding what went wrong and – most importantly – using schedule alert tools that help staff react to changing conditions. With iQueue, Memorial Sloan Kettering Cancer Center went on to better manage appointments, noticeably reducing wait times and improving volume rates.
Take the first step towards unlocking capacity, generating ROI, and increasing patient access.
