LeanTaaS logo - Home

Success Stories

Texas Oncology Achieved 15% Increase in Daily Volume
15% Increase in daily volume
65 Sites now have level-loaded chair utilization during peak hours


Founded in 1986, Texas Oncology is one of the country’s largest community-based cancer care practices. The organization’s mission is to provide high-quality cancer care with leading-edge technology and advanced treatment and therapy options in communities across Texas and southeastern Oklahoma. More than 500 physicians deliver care at 210 locations across those two states, and Texas Oncology has played a role in developing more than 100 FDA-approved cancer-fighting drugs. Texas Oncology’s current large footprint is the result of two decades’ worth of growth, from a strategy based on establishing locations near all patients, so that none would have to drive far to receive cancer care.


1,722 chairs

107 centers

Centricity / iKnowMed EHRs

Private Practice

Southwestern US


As soon as Texas Oncology achieved its high growth and maximized its physical footprint, the organization needed ways to increase patient capacity without further expanding or building more clinics. They also needed to increase volume in the infusion centers that already existed without spending additional capital, using a solution that was easily scalable across their statewide network of variously-sized clinics. 

Overall capacity limits manifested in the day-to-day, as Texas Oncology clinics struggled with uneven utilization of infusion chairs, which led to needlessly long patient wait times and nurses missing lunches and breaks during midday peak times. Safety measures taken during the COVID-19 pandemic also contributed to a need to maximize chairs and staffing resources. 


Texas Oncology deployed iQueue for Infusion Centers across their clinics to increase capacity without expanding the physical footprint of their clinics, improve chair utilization during afternoon hours that were historically less busy and thus reduce chaos during peak hours, and provide staff and leaders visibility into the overall scheduling decisions. 

iQueue for Infusion Centers went live at Texas Oncology’s largest, 100-chair clinic in January 2021 and then at 13 additional clinics.; it is now live at over 65 sites. As a result of the iQueue for Infusion Centers implementation, Texas Oncology achieved an increase in average scheduled appointment volume while utilizing existing resources, more level-loaded chair utilization during peak hours, and increased chair utilization during those key afternoon hours. The analytics in iQueue have also empowered Texas Oncology to make key operational decisions related to staffing and physical expansion needs.

We were up against COVID-19 and trying to keep social distancing and limitations in our infusion rooms. So it’s quite miraculous to me that we had this increase at a time when we were having to go through all the COVID-19 restrictions… We look forward to our continued partnership with LeanTaaS and further optimization.
Tammy Sayers
Chief of Operations, Texas Oncology

Download the full iQueue for Infusion Centers case study booklet

Related resources

Infusion Centers
Enloe Regional Cancer Center Decreased Average Chair Wait Times by 53%
Infusion Centers
Oklahoma Cancer Specialists and Research Institute Increased Average Daily Completed Volume by 21%
Infusion Centers
Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%
Infusion Centers
SSM Health Increased Patient Volume by 18% Without Adding Infusion Chairs
WFBH_color-800x219-1 - Tyler Moore
Infusion Centers
Wake Forest Baptist Health Reduced Days Over Capacity by 27%
Huntsman Cancer Institute _ Huntsman Cancer Institute-29 - Tyler Moore
Infusion Centers
Huntsman Cancer Institute Decreased Average Wait Times by 26% During Peak Hours
UCSF Health logo
Infusion Centers
UCSF Reduced Infusion Wait Times at Peak Hours by 31%
Infusion Centers
Stanford Health Care Reduced Median Wait Times for Infusion Patients by 31%
UC Health logo
Infusion Centers
UCHealth Cancer Care Reduced Overtime Hours by 28%
Penn Medicine logo
Infusion Centers
Penn Medicine Increased Infusion Patient Volumes by 25%

Ready to get started?

Take the first step towards unlocking hospital capacity, generating ROI, and increasing patient access.

Click to access the login or register cheese