Problem
- Appointments were not appropriately load-leveled throughout the day, especially during the midday peak hours
- Coordinating infusion visits with clinics were challenging to schedule
- Add-on patients are difficult to schedule
- At times there were long patient wait times in infusion centers
- Nurse workload not balanced
Solution
Over the span of 18 months, iQueue was implemented at HHC’s 180 infusion center beds. As a result of iQueue for Infusion Centers, HHC achieved an increase in average completed volume while utilizing existing resources, a decrease in both drug and infusion wait times, and an overall positive impact on nursing workflows
Before
After
Results
0%
Decrease in average wait time
0%
Increase in average daily completed volumes
0%
Decrease in average scheduling lead days
What Our Customers are Saying
I don’t think I’ve done an overbook so far. This has had a very positive impact on our infusion centers, our staff and our patients.
Sydney Wasterman – Hartford HealthCare Cancer Institute
Lead Scheduler
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