- Long patient wait times during the middle of the day, 63 minutes on average at Center #1
- Running out of chairs 37% of days at Center #2
- Closing late by 2 hours or more 69% of days at Center #3
- Multiple Centers spent entire days creating nurse assignments
Leadership at Hopkins initially deployed iQueue for Infusion Centers at three sites to address the issues. Based on the success, iQueue was deployed to the remaining sites across the health system with similar success. The team was able to improve the patient experience by decreasing drug and wait times. In addition, they were able to reduce the number of days running past close – which happened more often than not.
Over 4 Years