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iQueue for Infusion Centers Case Study – Memorial Sloan Kettering Cancer Center

Memorial Sloan Kettering Cancer Center the world’s oldest and largest private cancer center has devoted more than 130 years to exceptional patient care, innovative research, and outstanding educational programs. Today, MSKCC is one of 72 elite NCI-designated Cancer Centers in the entire country and one of 33 NCCN Member Institutions.


  • Improving patient wait times
  • Extreme variability in operational workflows at high volume infusion units
  • Plan for volume, visit distribution, and resource utilization across their infusion units


MSKCC leaders tested iQueue for Infusion Centers at its 13-chair Gynecologic Oncology Infusion unit in midtown Manhattan with the goal of optimizing their templates, providing daily management guidance about what to expect each day, understanding what went wrong and – most importantly – use schedule alert tools that help staff react to changing conditions.


The following results were calculated by comparing the six month period post-iQueue launch to the analogous six months in the previous calendar year.

Decrease in overall average wait times
Decrease in average wait times during peak hours
Decrease in average wait times on peak days
Increase in average volumes on slowest day of the week

Utilization Curve Before

MSK before curve

Utilization Curve After

MSK after curve
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