Problem
- Improving patient wait times
- Extreme variability in operational workflows at high volume infusion units
- Plan for volume, visit distribution, and resource utilization across their infusion units
Solution
MSKCC leaders tested iQueue for Infusion Centers at its 13-chair Gynecologic Oncology Infusion unit in midtown Manhattan with the goal of optimizing their templates, providing daily management guidance about what to expect each day, understanding what went wrong and – most importantly – use schedule alert tools that help staff react to changing conditions.
Results
The following results were calculated by comparing the six month period post-iQueue launch to the analogous six months in the previous calendar year.
Utilization Curve Before

Utilization Curve After
