Oregon Health and Sciences University (OHSU) is a public research university in Oregon entirely dedicated to health sciences with a main campus, including two hospitals, in Portland, Oregon. OHSU Knight Cancer Institute is one of 71 elite NCI-Designated Comprehensive Cancer Centers in the country, and the only one designated in Oregon.
Infusion facilities across OHSU Knight Cancer Institute faced challenges in utilizing their chairs effectively and optimizing the capacity they had available. As part of this, they struggled to deliver the high-quality experience they wanted to provide for both patients and nurses. High demand for appointments at peak hours overextended resources like chairs and staff, leading to long wait times for patients and ultimately patient dissatisfaction. Nurses, who maintained heavy workloads, were further frustrated by short, rushed lunches caused by these schedules and frequently worked overtime.
OHSU Knight Cancer Institute chose to deploy iQueue for Infusion Centers to help nurses and staff smooth daily infusion schedules and workflows. This decreased wait times for patients, and staff used data from iQueue to accurately estimate wait times, which supported patient satisfaction. Using iQueue, OHSU Knight Cancer Institute also reduced the occurrence of chairs running out during operating hours, decreased drug wait times, and closed on time more frequently, thereby reducing overtime hours. As OHSU Knight Cancer Institute sites flattened their midday scheduling peaks, nurses were able to take lunches. At the Gresham campus in particular, schedulers were able to optimize future weekly schedules through schedule grooming, resulting in more balanced workloads.
OHSU Knight Cancer Institute has implemented iQueue for Infusion Centers across six sites and over 100 chairs, with the seventh site undergoing implementation. All OHSU Knight Cancer Institute sites were able to accept a larger volume of patients within two years post-iQueue implementation.