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iQueue for Infusion Centers Case Study – Nebraska Medicine

The Fred & Pamela Buffett Cancer Center opened in July 2017. This state-of-the-art facility consists of the Suzanne and Walter Scott Research Tower, where researchers have received more than $185 million in grant funding; the C.L. Werner Cancer Hospital, an 108-bed inpatient treatment center and a multidisciplinary outpatient center which includes clinics, radiation oncology, surgery, radiology, a 24/7 treatment center and lab. Located in Omaha, Nebraska, it is the only NCI-designated cancer center and NCCN Member Institution in the state and treats more than 60,000 patients each year.


  • Nurses missing breaks/lunch
  • Too heavy of a patient load in the morning/midday
  • Need to accommodate add-ons/unlinked and linked appointments
  • Need to increase capacity without adding FTEs
  • Want to increase patient access
  • Too much overbooking


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Leadership at the cancer center deployed iQueue for Infusion Centers to optimize their infusion workload throughout the day, provide visibility into the overall scheduling decisions, and understand why days did not go as planned. As a result of the iQueue for Infusion Centers implementation, Nebraska Medicine achieved an increase in average completed volumes while utilizing existing resources, a decrease in infusion wait times and an overall positive impact on nursing workflows.


Results at Fred & Pamela Buffett Cancer Center:

Decrease in wait time, while volume grew
Minute wait time, on average
Scheduled patient volume growth
Completed patient volume growth

What Our Customers are Saying

We’ve seen tremendous success and kept our wait times under 10 minutes while increasing patient volumes by using iQueue for…

Becky Duchman, Nebraska Medicine

Director Ambulatory Infusion/Treatment Services, Heartland Oncology Clinic & Infusion, Kearney, Nebraska, Cancer Resource Centers

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